Spa Policy
Welcome to Topaz House of Beauty (Spa & Salon)
Appointments and Cancellations
Booking Appointments:
– Appointments can be booked via our website, by phone, or in person.
– A credit card may be required to secure your booking.
Arrival Time:
– Please arrive at least 15 minutes before your scheduled appointment to allow time for check-in and relaxation before your treatment.
Late Arrivals:
– If you arrive late, your session may be shortened to avoid delays for the next guest. The full treatment price will still apply.
Cancellation Policy:
– Cancellations or rescheduling requests must be made at least 24 hours in advance.
– Cancellations made less than 24 hours before the appointment time or no-shows will incur a cancellation fee of 5000 naira per service price.
Spa Etiquette
Quiet Environment:
– To maintain a peaceful atmosphere, please speak softly and keep noise to a minimum.
– Mobile phones and electronic devices should be silenced or turned off upon entering the spa,
Children:
– Our spa environment is designed for relaxation. Please make arrangements for children, as the spa is not suitable for them.
Valuables:
– Please leave valuables at home or secure them in the provided lockers. Topaz House of Beauty is not responsible for lost or stolen item
Health and Safety
Health Conditions:
– Inform us of any medical conditions, allergies, or injuries at the time of booking. This helps us tailor your treatment for safety and comfort.
Sanitation:
– Our spa follows stringent sanitation protocols to ensure a clean and safe environment. All tools and equipment are thoroughly sanitized after each use.
Payment and Gratuities
Payment:
– We accept cash, credit cards, debit cards and transfers into the company’s account. Payment is due at the time of service and transfers must be confirmed before you leave the premises
– Prices are subject to change without notice. Please confirm current prices when booking.
Gratuities:
– Gratuities are not included in the service price but are greatly appreciated.
Gift Certificates and Promotions
Gift Certificates:
– Gift certificates are available for purchase and are valid for six months from the date of purchase. They are non-refundable and cannot be exchanged for cash.
Promotions:
– We offer various promotions and packages. Please check our website or contact the spa for current offers. Promotions are valid within the stipulated time of the promo
Feedback
Your Experience:
– We value your feedback and strive to improve our services continuously. Please let us know if there is anything we can do to enhance your experience.
Contact Us:
– For any questions or concerns, please reach out to our spa manager at managertopazspa@gmail.com
Thank you for choosing Topaz House of Beauty. We look forward to providing you with a blissful and relaxing experience.
Topaz House of Beauty (Spa & Salon) Management
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