Terms and Conditions
Last Updated: Sep 1, 2022
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
Topaz is not a medical centre and our staff are not medically trained practitioners. If you have had or are suffering from severe allergies, ill health, a particular medical condition or are pregnant, we advise that you speak to your GP prior to arrival to ensure you can use the Topaz full facilities , services and treatments. In some instances, we may require written confirmation from your doctor.
The set of guidelines below is not an exhaustive list and only serves to highlight some of the main medical indicators where the use of the facilities, services or treatments may not be advised:
Pregnancy, Mobility Problems, Under/Over Active Thyroid, Verrucas*, Heart Problems, Epilepsy, Skin Disease/Disorders, Diabetes, Metal Pins/Plates, Claustrophobia, Ear Infections, Cancer, Surgery within the last 3 months of your arrival date, Nut or Wheat Allergies and Seafood/Shellfish Allergies.
All treatments are booked subject to medical status. We reserve the right to refuse treatments if we feel it is not in your best interest.
*Clients must ensure the Verrucas/Foot conditions are suitably covered in the interest of hygiene whilst using the facilities.
Please be aware that whilst we endeavor to do so it is not always possible to schedule treatments at the same time as other members of your party. We do always try to accommodate these requests along with requests for specific treatment times, however these cannot be guaranteed and may be subject to change. We ask all guests to provide feedback to their therapist during treatment in relation to pressure and comfort.
Topaz House of Beauty Etiquette:
Mobile phones: As a courtesy to other guests and to preserve the ambiance of the spa we request that guests switch of their mobile phones at all times within the spa. If you wish to take photographs we ask all guests to do so discreetly and to ensure that no other guests or team members are shown in the images.
Valuables: Topaz cannot be held responsible for the safety of money or valuables of any kind. This is applicable to all guests and visitors to Topaz House of Beauty. All valuables brought onsite must be covered by your own insurance as Topaz will not be held responsible for damage or loss of any kind to your belongings unless it is solely due to the negligence of Topaz or its employees.
Smoking: Smoking is prohibited in all areas inside the building, including the spa apartments/balconies, hot tub and patio area. This also includes the use of e-cigarettes and vaporizers. Smoking is only permitted outside the front entrance of the spa.
Children: Topaz House of Beauty operates an adult-only sanctuary day spa. Therefore guests must be 16 and above to visit or otherwise.
Additional Charges: Charges will apply for noise disturbance
Conduct: Rude or abusive behavior to Topaz House of Beauty guests or members of the team will not be tolerated under any circumstances. Should Topaz feel that any guests are not adhering to the etiquette policy then they will be asked to leave and escorted off-site with no refund.
Complaints: If you have a complaint whilst on site please notify the manager immediately who will endeavor to assist you. If you remain dissatisfied on your return home then you must put this in writing to our customer services within 7 days to ensure that your complaint can be fully investigated. (firstname.lastname@example.org) If you do not give us the opportunity to resolve a problem by reporting it to the duty manager then we may not be able to deal positively with the complaint on your return contact. Please note, if a resolution is accepted on site then no further gesture/compensation will be applicable.
Note: We reserve the right to raise prices and modify or discontinue treatments without prior notice to ensure that maximum standards and quality are met. All bookings are subject to Titanic Spa full terms and conditions which are available on request. Please ensure that you read the pre-arrival information in preparation for your visit to Topaz House of Beauty.
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